The year is 2006. I’m complaining on my blog about businesses training their customers to fall for phishing attacks.

The year is 2011. I’m complaining on my blog about businesses training their customers to fall for phishing attacks.

The year is 2022. I’m complaining on my blog about businesses training their customers to fall for phishing attacks.

Corporations haven’t learned. Unfortunately, their customers have learned from all this training. And so has the fraud industry. Even if you’re usually savvy about this sort of thing, you can get caught up if the circumstances put you just off-balance enough to line up the holes in each overlapping layer of security.

I trusted this fraudster specifically because I knew that the outsource, out-of-hours contractors my bank uses have crummy headsets, don’t know how to pronounce my bank’s name, and have long-ass, tedious, and pointless standardized questionnaires they run through when taking fraud reports. All of this created cover for the fraudster, whose plausibility was enhanced by the rough edges in his pitch – they didn’t raise red flags. Cory Doctorow on “Swiss-cheese security.”

And here I am, in 2024, complaining on my blog about…well…you know.