Well, I jumped into the fray of the Comic-Con International hotel reservation system and made it across to the other side, getting through by phone after 1 hour and 20 minutes. I never did make it past the “waiting room” page online.

The weird thing about the phone reservation system is that I don’t actually know which hotel we’ve gotten yet. They took my name, contact info and top 3+ choices (I gave them 5), then handed the info to their processing center. They’ll call back (later, I assume, after the rush is over) to let me know which hotel I got. I do have a backup that I reserved directly, but the convention discount is significant, especially when you add up four days.

It was interesting watching commentary streaming by on Twitter (search for “comiccon,” “comic-con” or “comicon”) as people started out commenting, then complaining, and eventually celebrating (after about an hour) when they finally got through. Or really letting loose when the system dropped them.

Update: A reporter interviewed me about the Comic-Con hotel reservation experience. Update (3/20): Here’s the article at the Union-Tribune. I’m not quoted.

Update: I got an email confirming our reservation. It’s farther out than the backup, but it’s ~$100 cheaper (over the course of 4 days – possibly more, depending on how much the other hotel charges for internet access) and there’s a shuttle. Now to weigh ~$100 vs. walking distance and figure out which room to keep and which to free up for someone else who needs one.

Comic-Con International finally announced the opening of this year’s convention block in San Diego hotels: March 19.

This time last year, they’d already gone on sale and sold out.

As recently as three (or maybe four) years ago, they’d have sent a postcard by January. They used to include a full list of hotels in the winter newsletter with distance and prices. I could swear I remember them going on sale in January.

Of course, five years ago you could still book the Little Italy Super 8 only less than a month in advance. Now the discounted rooms are in such demand that they sell out in a matter of hours.

Like last year, they are only selling tickets in advance, so if you plan on attending, you should order them online.

Tomorrow morning at 9:00 PST, rooms in the convention block go on sale for this year’s Comic-Con International. I was going to write up a bunch of tips last week, but CCI beat me to it by launching their own blog, Staying In San Diego. Visit it today, because it’ll probably be swamped tomorrow. (Though if it’s actually hosted by TypePad, direct visits may not take it down.)

Update Wednesday Morning: Well, I made it through. Oddly enough, in exactly the same amount of time as last year. I had the confirmation number at 10:04. Weird.

Once again, I was completely unable to get through by phone. The website was hit and miss, and actually crashed at one point, serving up only a “500 Server Busy” error. Right after I entered my name and address for a reservation. Nice. The current blog entry is filling up with complaints from people having similar or worse experiences.

Update 2: The Beat has a growing comment thread as well, and notes that the con hotel blog is making noises about trying to get Travel Planners to fix the problems. I think having an official place where they can read exactly what people are going through is helping convey the fact that the reservation system is broken, and that it’s not just the imbalanced supply and demand for rooms. (end of update 2)

I’m going to repeat some of my criticisms about the actual website, which seems designed expressly to make it bog down under this load: Continue reading

It took an hour and four minutes, but I managed to book a hotel for Comic-Con International this morning. (Yes, it’s not until July. And I still want to call it San Diego Comic Con.) Last year I was unable to get through online or by phone, but had no problems faxing the reservation request.

Reservations went on sale at 9:00 AM. I hit the website, started calling, and started faxing.

Phone: I couldn’t get through for the entire ~50 minutes of redialing. Just “no answer” over and over again.

Fax: Busy signal, over and over again. Occasionally the circuit would connect, and it would start making fax tones, but it never actually completed the handshake.

Web: The convention website loaded, very slowly, just enough to get me the link to the Travel Planners site. I could get that first page to load—again, very slowly—and occasionally I could get into the second page, where I selected the check-in and check-out dates and preferred hotel. From that point on, it was timeouts, and a bogus error page about how either I had been inactive for 12 minutes or my browser was not accepting cookies (neither of which was true), and I should hit refresh to start over.

Around 9:50 I finally managed to get to the hotel availability page.* My first choice wasn’t available, so I went back and selected All Hotels (which I should have done in the first place). My second choice wasn’t available either. In fact, there were only about three hotels in the downtown area that had rooms left for the full length of the convention.** Continue reading

It’s been almost two weeks since hotel reservations for the San Diego Comic Con went on sale and sold out in a matter of hours.

The crunch is amazing. Last year, San Diego’s public transportation system dissolved under the combined assault of 100,000+ Comic Con attendees and a weekend of Padres games. Two years ago, the first year we stayed in town instead of just driving down for Saturday, we booked so late that we were stuck with the Super 8. Just for kicks, I checked the prices there. A room for this coming weekend would cost half what we paid per night on Comic Con weekend in 2004. And their prices during the con this year? I can’t tell, because they’re already sold out.

This morning, Travel Planners (the company handling reservations for the convention) sent out an email to people who had reserved hotel rooms through their service. After assuring me that my reservation was fine, they went on to ask:

In the meantime, we have a favor to ask of you. Please take a minute to reassess the number of rooms that you’ve booked and help your fellow attendees and exhibitors by canceling any rooms that you are not absolutely certain you’ll need.

Like you, we’re all thrilled that Comic Con is growing by leaps and bounds every year, but with each new show it gets more and more difficult to find enough hotel rooms to accommodate so many visitors. Accordingly, every hotel room becomes an integral part of the show’s success.

It’s not uncommon for people to grab multiple rooms just in case more people come, or to keep their options open (say, reserving both an expensive hotel downtown and a less expensive one further out, then cancelling one once they’ve made a decision). I’m astonished that it’s come to the agency pleading with people to let others have a chance at the rooms now, instead of waiting until just before the hotels start charging for cancellations.

On a related note, now’s as good a time to any to link to some recommendations for anyone planning to attend Comic Con:

  • Our own Suggestions for Comic-Con still hold up. I’d like to add: don’t forget to pack long pants as well as shorts. It may be July, but San Diego is a coastal city, and it can get cold at night or in the morning. Update: We’ve expanded this to a more thorough Tips for Comic Con at Speed Force.
  • The Comics Reporter’s Comic Con By the Numbers has been updated.
  • And of course, there’s Aubrey’s Guide to Con Hygiene.