Two years ago, the company I work for moved to a new office. We used to do most of our domain name registrations through Network Solutions, mainly out of habit from when they were the only registrar, and accounts were of two types:
- Contacts. This involved a person or role and contact information.
- Domain names. This involved the person or company who registered the domain name, and links to three contacts (admin, technical, and billing).
So I had a contact account for any registrations we did on our clients’ behalf. We moved – again, this was two years ago – and I updated the address.
Network Solutions has restructured their entire account system into something immensely complicated. Somehow this single contact account has been split into three separate accounts, none of which had the password I started with, and all of which had the old address.
Yes, all three redundant accounts showed the address and phone number that I deleted two years ago.
We used to have people lose their domain names (or at least get them put on hold) because they never gave NS their new address when they moved, and they wouldn’t get the renewal notice. I guess these days it doesn’t really matter. Even if you do update your address, they’ll revert it anyway.