I was about to post this over at my LiveJournal, when I discovered my journal was offline due to a massive server outage. Nice timing, as you’ll see:

Well, the phone’s acting up again. Oddly enough, DSL is working most of the time, even though we can’t get a dial tone. An SBC tech is scheduled to come out tomorrow afternoon, but the guy I spoke with had some suggestions for self-troubleshooting (since if it turns out to be a problem with our equipment, we get charged.

So now that we’ve moved the full-height bookshelf out of the way of the phone jack, I’m about to disconnect the last phone line and see what I can find out. Whee.

On the other hand, now that the shelf is out of the way, I can try rearranging cables to see if it gives us the full DSL speed. We’re supposed to get about 600K, but only ever get half of that, and I suspect it’s the ancient 20-foot phone cable. If I move the modem closer to the jack and use a short phone cord and a long network cable, it might speed things up.

Mood: Resigned.

Update 9:32 PM

Well, that was a colossal waste of time and effort. After disconnecting everything, rearranging the DSL/network structure while I waited, then hooking phones back up one at a time, it seemed everything was working. Same old DSL speed, but at least we had a dial tone on each phone. So I canceled the call forwarding, and called SBC to cancel the dispatch. Then it occurred to me I’d better try to make an incoming call. Half a ring, and suddenly there’s static (and nothing else) on both lines.

So it’s disconnect everything again, wait 5+ minutes again, and this time… nothing. Static, and only static. At least the DSL came back up. That would have really ticked me off. And another call into SBC to reinstate the tech dispatch. Fun, fun, fun! (Grumble.)

Anyway, we’re back to square one. I can only hope anyone who needs to call us before tomorrow afternoon tries one of our cell phones instead.

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