I suppose I can understand putting one of those “If this is an emergency, please hang up and call 911” messages on a health insurance phone menu. But if you’re going to have one, shouldn’t you put it before the five-minute member identification/sign-in process, not after?

Admittedly, the process only took that long because their voice recognition system wasn’t getting along with my voice, but still, isn’t the point to route people to the fastest response in an emergency?

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