Category: Annoyances

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A word to the wise for anyone planning to set up paperless billing: make sure the notices go to the right email address.

Last night, while paying bills, I realized I hadn’t seen a bill for our internet access in quite a while, and noticed that my bank showed the last payment had been sent in June. That didn’t look promising.

I logged onto the U-Verse website, and sure enough, our account was set for paperless billing. I hadn’t gotten the bills because they were being sent to an AT&T address which had been created as part of the setup process, but which I’d never used. So I paid the overdue bill, set up auto-pay so I wouldn’t have to worry about it again, and then set about making sure I’d actually get the statements. I thought about changing the address listed on the U-Verse profile, or forwarding it to my regular address, but settled on just setting up POP access to the account.

The weird thing is, I’m not entirely sure how we ended up with paperless billing. My filing system’s a mess right now, but I distinctly remember getting one bill on paper. (We signed up in May, as soon as we moved in.) I can’t have marked a checkbox on the bill, though, because I paid it through my bank’s website, not by check. My best guess is that I chose it during the setup process and forgot, and they just sent the first bill on paper.

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I appreciate the fact that Apple provides a single updater for all their Windows software. It’s nice to consolidate things a bit with the profusion of updaters for what seems like each and every application (sort of like how every mobile device seems to need its own charger). But it has its flaws. I’ve mentioned some broken UI design, but the most annoying thing is that it tries to install new software instead of just updating what you have.

At work, I have QuickTime and Safari for development purposes. I don’t have iTunes. I don’t need it. I don’t even have speakers hooked up to the computer. But every time a new version gets released, it shows up in the Apple Software Update list, and I have to tell it to ignore it until the next time they update iTunes.

Now that Safari for Windows is out of beta, it’s doing the same with Safari*. And people are complaining. People like John Lilly, CEO of Mozilla, who sees it as an anti-competitive measure that dilutes users’ trust in software updaters.

Personally, I think there is a problem, but I hardly expected it to turn into the firestorm it has, with Asa Dotzler, c|net, digg, Techmeme, [edit] and now Slashdot, [edit 2] Daring Fireball and Wired (it just keeps going!), and dozens hundreds of commenters entering the fray.

There’s a simple solution, and it’s one of those rare cases where Microsoft gets something right in their software that Apple gets wrong.

  1. Create a separate section for software that isn’t already installed, and label it clearly. It can be in the same list, as long as there’s a separation and a heading.
  2. Leave the new stuff unchecked by default.
  3. Added: If set to check automatically, don’t pop up a notice more than once for each piece of not-installed software.

That’s it. Done. Apple still gets to leverage their installer to make people aware of their other apps, but there’s no chance of someone accidentally installing Safari (or iTunes) by accident because they didn’t read the list too closely. Take a look at Microsoft Update and how they (currently) offer Silverlight. It’s in a list of optional software, and it’s not checked until you choose it.

That’s all this really comes down to: sensible defaults and proper labeling.

Update: Well, two out of three ain’t bad.

*I have to admit getting a kick out of the title, “Apple pushes Safari on Windows via iTunes updater,” because my problem is that they’re pushing iTunes on Windows via their Safari updater. It’s a matter of perspective.

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Tomorrow morning at 9:00 PST, rooms in the convention block go on sale for this year’s Comic-Con International. I was going to write up a bunch of tips last week, but CCI beat me to it by launching their own blog, Staying In San Diego. Visit it today, because it’ll probably be swamped tomorrow. (Though if it’s actually hosted by TypePad, direct visits may not take it down.)

Update Wednesday Morning: Well, I made it through. Oddly enough, in exactly the same amount of time as last year. I had the confirmation number at 10:04. Weird.

Once again, I was completely unable to get through by phone. The website was hit and miss, and actually crashed at one point, serving up only a “500 Server Busy” error. Right after I entered my name and address for a reservation. Nice. The current blog entry is filling up with complaints from people having similar or worse experiences.

Update 2: The Beat has a growing comment thread as well, and notes that the con hotel blog is making noises about trying to get Travel Planners to fix the problems. I think having an official place where they can read exactly what people are going through is helping convey the fact that the reservation system is broken, and that it’s not just the imbalanced supply and demand for rooms. (end of update 2)

I’m going to repeat some of my criticisms about the actual website, which seems designed expressly to make it bog down under this load: Continue reading →

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Went to lunch today, and the restaurant was playing Christmas music, two days before Thanksgiving. It wasn’t entirely their fault; they were just playing KOST, and the radio station had gone into full Christmas mode.

Now, I normally like hearing Christmas music on the radio. It’s one of the few times of year that you hear a variety of music styles (many of them otherwise vanished from the radio) without playing them yourself. Though after a while it does start to grate, especially when they overplay the same few songs. But come on, at least wait until Friday!

I guess it’s official: Thanksgiving no longer exists as its own entity. We’re now going straight from Halloween to Christmas. “Turkey Day” is just the pre-Christmas get-together.

Does anyone remember the story of the kid who wished for it to be Christmas every day, and it happened, and then suddenly Christmas wasn’t special anymore?

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I appreciate that Apple offers a single software updater for all its free Windows software. But one thing annoys me about it.

It opens a window, then opens a message box showing a progress meter as it checks for updates. Only one problem: It fills out the “New software is available” caption before it actually checks.

New software is available from Apple.... Your software is up to date. No updates are available.
New software is available… oh, wait, no it isn’t.

This isn’t an issue on Mac OS X, because the progress meter is shown as a sheet, which drops down from the top of the main window and obscures the caption. But on Windows, that caption is visible from the moment the window appears, saying that you really do have something new available, raising your hopes that maybe, just maybe, Apple has finally gotten around to releasing that new version of Safari, or that security fix for the flaw you heard about a week ago, then dashing them to the ground.

Or, less dramatically, it’s jumping to conclusions, providing potentially false information.

And then, even if it turns out there isn’t anything new, the caption stays in place…leaving you with two contradictory statements as to whether any updates are really available.