Category: Politics

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At this point, the only (useful) official word from Amazon as to why thousands of books with LGBT themes disappeared from search results over the weekend is the “embarrassing and ham-fisted cataloging error” statement sent to Seattle Post-Intelligencer and other sources, also mentioning a number of other categories impacted. This article also has the unconfirmed word from former Amazon employee Mike Daisey that it was a matter of user error where someone mixed up some tags while working on the site, and the change just propagated globally.

Before Amazon finally spoke, tehdely posted an interesting theory that it might be might be astroturfing or a Bantown-style troll, deliberately pitting Amazon against the LGBT community to watch them fight each other for the lulz. A writer at Feministing asked her editor to call up Amazon and was told that it was not a glitch, but an automatic policy to hide “offensive” search results. Patrick Neilsen Hayden attributed it to bureaucratic incompetence.*

Now, some thoughts:

1. If this was intentional, on anyone’s part, it was both wrong (as discrimination) and stupid (as bad PR and as throwing away potential sales). If it was unintentional, it was still stupid.

2. Amazon really dropped the ball on PR. They should have responded much sooner (yes, it was a holiday weekend), and with something more detailed than “It was a glitch.” Something like, “We’re sorry, it was an unintentional error and we’re trying to fix it” would have gone a long way toward preventing the outrage from spiraling out of control. And we still don’t have anything more detailed than “ham-fisted cataloging error,” or (as has been pointed out) an apology to the authors and communities affected.

2a. And seriously, you’re an internet pioneer: use the Internet. You have email, you have official Twitter accounts, you have a space to put messages on your home page. Use them.

3. Twitter demonstrates that the internet is now fast enough and ubiquitous enough that people can develop a mob mentality without actually being in close proximity to one another. This includes not just people whipping each other into a frenzy, but people taking more permanent actions (deleting accounts) based on incomplete information.

4. No matter how many times something has been debunked (i.e. the “hacker” who claimed to have hacked the site), someone will see it who hasn’t seen the response and repost it as true. (You’d think I would have learned this from comics discussion forums by now.)

5. Canned responses from customer service are not authoritative statements of company policy. Half the time they’re not even answering the question you asked.

6. There are really two issues: (A) Adults-only books are being hidden from search results. (B) LGBT books were being misclassified as adults-only.

7. Combining #5 and #6, when a CSR monkey answers A, that’s not an official statement of policy on B.

8. Removing adults-only books from sales rankings is a dumb way to hide them from search results. Add a flag and let the user choose whether or not to include them like Google, Flickr, etc.

*The second-paragraph links were originally in a separate post, in the form of a collection of tweets. I’ve since combined the two into a single post.

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Tomorrow night (March 28) is “Earth Hour” — a campaign to raise awareness of global warming by turning off your lights for one hour, from 8:30-9:00 PM local time.

It’s an interesting idea, but a weird one. For one thing, global warming seems an odd fit. Yeah, there’s a connection, but it seems more directly tied to pollution and simple conservation of finite resources. For another, it really reminds me of those campaigns to protest gasoline prices by not buying gas on a particular day, without changing your driving habits.

Then there’s the fact that it’s presented as a “global election between Earth and global warming.” Not only is this silly, it’s also the kind of black-and-white with-us-or-against us thinking that just polarizes people — and indeed there are a bunch of jackasses running around shouting about how they’re going to turn on every single light in their house during that hour just to piss off the “treehuggers.” (Apparently these people have money to burn even in this economy, and enjoy breathing smog.)

And of course, there’s the question of what to do with that hour.

Does it count if you leave the house? Chances are you’d be turning the lights off anyway.

How about non-electric lighting? A candlelit dinner, perhaps? You’re still consuming resources to produce light. A flashlight would have the same problem: you’re using power that was put into a battery.

So that cuts out things like reading, or playing cards, or board games.

TVs and computer monitors produce light. Music players use electricity. A stove uses either electricity or gas. If you turn off the lights and turn on the TV, that’s not really much of a savings, is it?

So really, you have one hour at home in the dark, at an hour earlier than you’re likely to sleep, and you can’t use anything with light or electricity. That really cuts back on available activities. You’re pretty much down to conversation. Maybe stargazing. A few other things that don’t require light.

Actually, I guess it would be an interesting experiment/reminder of what night is like without artificial lighting — sort of a voluntary power outage without candles and flashlights.

The more lasting impact will be to simply not waste energy. Turn off lights when you’re not using them. Turn off your computer when you’re not using it (or at least put it to sleep). Unplug appliances that have standby modes when you’re out of town. Don’t run your heater or air conditioner when you’re not home, unless you’ve got it on a timer to get the place ready for when you arrive.

You’ll save money on your electric bill. The power company will use less fuel. They’ll pump out less pollution, and reserves will last longer. Everyone wins.

(Found while surfing Blogexplosion.)