Tag: hotel

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We stayed in three different hotels on our trip up to Northern California last week, all of them vastly different.

View from Cavalier at nightBest Western Cavalier Oceanfront Resort in San Simeon: Excellent. Calling it a resort is pushing it—it’s really just a motel—but we had absolutely no complaints. The service was friendly, the bed was comfortable, everything was clean and worked (including the free wifi). It’s right on the coast, with a wide lawn atop a bluff where you can sit and watch the waves come in. At night they light up firepits, and you can sit, keep warm, and listen to the ocean. Even the standard room had a well-stocked mini-bar. We’ve been talking about going back to Hearst Castle to catch the tours we missed, and we’ll probably stay here again.

Best Western Silicon Valley Inn in Sunnyvale: Lousy. I forget which one of us came up with the phrase, “The Worst Best Western in the West.” The sink leaked, the hotel was on default air conditioning (even though it was ~50°F and raining outside), the heater was a loud, grinding thing that sounded like a truck engine, the bedspread had cigarette burns in it, the towels felt like sandpaper, and the wifi wouldn’t accept the password the front desk gave us (which is probably just as well, since there were 4 access points broadcasting the same SSID, so for all I know one of them could’ve been a rogue). And the staff was taciturn at best. All this for the same price as the Cavalier.

Hotel Mark Twain in San Francisco: Good. It’s located in downtown San Francisco, just a few blocks from Moscone Center (about a 10–15 minute walk), and it’s a classic hotel. On my brother’s recommendation, we paid extra for the “deluxe” rooms. Everything was comfortable, if small, and again the staff was friendly. Never got a chance to try out the Internet access. The one thing I was really disappointed with was the room service. It’s hard to eat a mostly-done pork chop with a plastic knife and fork out of a 4-inch-high cardboard box. There was also a loud party in the room next to us Saturday night, but we were up late anyway. On the plus side, there’s a coffee shop two doors away that was always packed, though we never had to wait for a table. The rate of people arriving and finishing was perfectly balanced. One caveat: The hotel is located at the edge of the financial district, so you want to leave going uphill on Taylor or east on O’Farrell. If you go downhill on Taylor, you end up walking through the Tenderloin. Update: This is now the Tilden Hotel.

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Tomorrow morning at 9:00 PST, rooms in the convention block go on sale for this year’s Comic-Con International. I was going to write up a bunch of tips last week, but CCI beat me to it by launching their own blog, Staying In San Diego. Visit it today, because it’ll probably be swamped tomorrow. (Though if it’s actually hosted by TypePad, direct visits may not take it down.)

Update Wednesday Morning: Well, I made it through. Oddly enough, in exactly the same amount of time as last year. I had the confirmation number at 10:04. Weird.

Once again, I was completely unable to get through by phone. The website was hit and miss, and actually crashed at one point, serving up only a “500 Server Busy” error. Right after I entered my name and address for a reservation. Nice. The current blog entry is filling up with complaints from people having similar or worse experiences.

Update 2: The Beat has a growing comment thread as well, and notes that the con hotel blog is making noises about trying to get Travel Planners to fix the problems. I think having an official place where they can read exactly what people are going through is helping convey the fact that the reservation system is broken, and that it’s not just the imbalanced supply and demand for rooms. (end of update 2)

I’m going to repeat some of my criticisms about the actual website, which seems designed expressly to make it bog down under this load: Continue reading →

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During Comic-Con we stayed at the Radisson Harbor View again, on the cusp between Downtown San Diego and Little Italy. The hotel was in the process of being converted into the Doubletree Hotel San Diego Downtown. This meant that our room had been recently remodeled, with new carpeting and furniture. Unfortunately, it was really new—we had to air out the wardrobe and dresser to get rid of the smell of varnish. And they’d taken out the old towel hooks, and hadn’t put in the new ones yet. So that was a bit of a mixed bag.

They were still working on the lobby when we checked in, so they had moved the reception desks onto little plywood stands over on one side. One of the clerks accidentally knocked the power cord out while we were checking in. By Saturday morning they were done. The painters and plastic tarps were gone, the desks and furniture were in their places, the fountain was running.

Meanwhile, we kept coming back to our room to find that yet another item had had its Radisson logo removed or replaced with a Doubletree logo. And then there was this bulletin:

The Cookie is Coming

Hotel Plusses:

  • Near trolley stop (Little Italy/County Center)
  • Shuttle stop
  • Near coffee (It’s a Grind)
  • Near restaurants
  • Nice rooms
  • Free wireless internet (though the wired port didn’t work)
  • Just remodeled, so everything’s new

Hotel Minuses:

  • Shuttle has to go through traffic
  • Trolley requires transfer unless you get the red line (special event service)
  • Won’t be an issue next year, but we were there during the transition

Factor in waiting for a shuttle or trolley, and you can figure on 40 minutes to get to or from the convention center.

I’d stay there again, though I think next year I’ll try to get something a bit closer. Of course, I tried that this year, and by the time I got through, everything closer was either full or way too expensive.

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It took an hour and four minutes, but I managed to book a hotel for Comic-Con International this morning. (Yes, it’s not until July. And I still want to call it San Diego Comic Con.) Last year I was unable to get through online or by phone, but had no problems faxing the reservation request.

Reservations went on sale at 9:00 AM. I hit the website, started calling, and started faxing.

Phone: I couldn’t get through for the entire ~50 minutes of redialing. Just “no answer” over and over again.

Fax: Busy signal, over and over again. Occasionally the circuit would connect, and it would start making fax tones, but it never actually completed the handshake.

Web: The convention website loaded, very slowly, just enough to get me the link to the Travel Planners site. I could get that first page to load—again, very slowly—and occasionally I could get into the second page, where I selected the check-in and check-out dates and preferred hotel. From that point on, it was timeouts, and a bogus error page about how either I had been inactive for 12 minutes or my browser was not accepting cookies (neither of which was true), and I should hit refresh to start over.

Around 9:50 I finally managed to get to the hotel availability page.* My first choice wasn’t available, so I went back and selected All Hotels (which I should have done in the first place). My second choice wasn’t available either. In fact, there were only about three hotels in the downtown area that had rooms left for the full length of the convention.** Continue reading →

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It’s been almost two weeks since hotel reservations for the San Diego Comic Con went on sale and sold out in a matter of hours.

The crunch is amazing. Last year, San Diego’s public transportation system dissolved under the combined assault of 100,000+ Comic Con attendees and a weekend of Padres games. Two years ago, the first year we stayed in town instead of just driving down for Saturday, we booked so late that we were stuck with the Super 8. Just for kicks, I checked the prices there. A room for this coming weekend would cost half what we paid per night on Comic Con weekend in 2004. And their prices during the con this year? I can’t tell, because they’re already sold out.

This morning, Travel Planners (the company handling reservations for the convention) sent out an email to people who had reserved hotel rooms through their service. After assuring me that my reservation was fine, they went on to ask:

In the meantime, we have a favor to ask of you. Please take a minute to reassess the number of rooms that you’ve booked and help your fellow attendees and exhibitors by canceling any rooms that you are not absolutely certain you’ll need.

Like you, we’re all thrilled that Comic Con is growing by leaps and bounds every year, but with each new show it gets more and more difficult to find enough hotel rooms to accommodate so many visitors. Accordingly, every hotel room becomes an integral part of the show’s success.

It’s not uncommon for people to grab multiple rooms just in case more people come, or to keep their options open (say, reserving both an expensive hotel downtown and a less expensive one further out, then cancelling one once they’ve made a decision). I’m astonished that it’s come to the agency pleading with people to let others have a chance at the rooms now, instead of waiting until just before the hotels start charging for cancellations.

On a related note, now’s as good a time to any to link to some recommendations for anyone planning to attend Comic Con:

  • Our own Suggestions for Comic-Con still hold up. I’d like to add: don’t forget to pack long pants as well as shorts. It may be July, but San Diego is a coastal city, and it can get cold at night or in the morning. Update: We’ve expanded this to a more thorough Tips for Comic Con at Speed Force.
  • The Comics Reporter’s Comic Con By the Numbers has been updated.
  • And of course, there’s Aubrey’s Guide to Con Hygiene.