Category: Annoyances

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Randy Cassingham of This Is True has been driving a weekly Twitter event he calls Pet Peeve Wednesday, with the hashtag #PPW*. Some items I’ve posted about things that Just Bug Me(tm). I guess I shouldn’t be too surprised that they fall into two categories, tech and language.

Tech Annoyances

  • Mobile websites that change the URL so you can’t reshare the page on Twitter without sending desktop users to the mobile site. Or worse: the ones that redirect you from a full article to the front of their mobile site, so you have to hunt around for the article that someone was trying to share with you.
  • New password forms should always spell out the password policy before the user tries to pick something it doesn’t like.
  • If you have to cite a bogus law to claim that your email is not spam (or worse, that recipients can’t callit spam), it’s spam.

Language Annoyances

  • “Weary” means you’re tired of something, not concerned about it. You’re thinking of “wary” or maybe “leery.”
  • If you’re going to reference “Wherefore art thou Romeo?”, remember: she’s asking why, not where. (Think of it this way: The answer to “wherefore?” is “therefore,” and you know what “therefore” means.) It’s a lead-in to the “What’s in a name?” speech.
  • What do people think an “intensive purpose” is, anyway? The real phrase, “for all intents and purposes,” at least makes sense.
  • The word is “foolproof,” as in even a fool can’t mess it up, not “full proof.” (As opposed to what, half-proof?)

*There’s a hashtag collision with both “Pet Peeve Wednesday” and “Prove People Wrong” using the same tag.

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Banner: Comic-Con International

If you’re trying to get a message out, or provide a service, analytics are great. They tell you what’s working and what’s not, so you can focus on what does work. Unfortunately, when it comes to email, a lot of organizations use a third-party click-tracking service, which registers which mailing the user clicked on, then redirects them to the real website.

Why do I say unfortunately?

Because it’s what phishing does: Sets up a link that looks like it goes one place, but sends you somewhere else instead. In the case of a legitimate email with a click tracker, you end up at the real site eventually. In the case of a phishing message, you end up at a fake login page that wants to capture your username & password, or a site with drive-by malware downloads. Using this technique in legit mail trains people to ignore warning signs, making them more vulnerable to the bad guys. And it makes it harder for security software to detect phishing automatically.

Now add another reason: You don’t control that click-tracking service, so it had better be reliable.

That’s what happened with Comic-Con registration today.

Getting tickets to San Diego Comic-Con used to be a breeze, but last year the system broke down repeatedly. It took them three tries, with multiple handlers, to open a registration system that didn’t melt in the first few minutes.

A few days ago, Comic-Con International sent out a message with the date and time registration would open, and a link to where the page would be when it went live. They went to a lot of trouble to make sure their servers could handle the load, as did the company handling registration. They built a “waiting room” to make sure that people trying to buy tickets would get feedback, and get into a queue, when they arrived, but could still be filtered into the registration system slowly enough not to overwhelm it.

The weak link: The click tracker.

Continue reading →

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I’ve lost some confidence in USPS’s delivery confirmation service.

Even though we put mail delivery on hold while we were on vacation, USPS claims that delivered a package at 4:08pm on Saturday.

So, either they didn’t honor the mail hold and delivered it…in which case who knows where it is now…or they did honor the mail hold and falsely marked the package as having been delivered…in which case who knows where it is now.

At least it wasn’t anything important.

My suspicion is that it was “delivered” to the local post office, and that they haven’t sent us the accumulated mail like they were supposed to. Which means now I need to figure out which office handles our incoming mail and get there during business hours.

Update:

That package I mentioned finally showed up — three days after the end of the vacation hold and five days after delivery confirmation tracking claimed it had been delivered.

So now I know that delivery confirmation doesn’t actually confirm delivery. I wonder what it does confirm.

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I’ve been an Amazon Associate for several years now. I figured if I was linking to them anyway, as I often was when I wrote about books or music, I might as well get something out of it. Though I did end up adding a few more ads over time, always trying to keep them relevant and unobtrusive.

I never pulled in a lot – maybe $10 to $15 a month on average, enough to buy an extra book or two (though recently it’s mainly been baby supplies), or counteract some of my hosting costs. That’s over now, though, because California just declared me (and other affiliates, of course) to be a local agent for Amazon, requiring them to pay local sales tax within the state. In response, Amazon has shut down the affiliate program within California so that they won’t fall under the new requirements.

I guess I’ll leave the inline links, since those are mostly the ones I would have included anyway, but there’s not much point in including those “Buy this thing I was writing about from Amazon!” ads anymore.

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Parking structure sign showing 264 open spaces on level 5, 326 on level 4, 469 on level 3, 247 on level 2, and level 1 full.

It’s astonishing how many times I’ve seen drivers stop near the entrance of a parking lot or structure and wait for someone else to load their car, get in the car, start the car, fumble around for sunglasses, make a phone call, put the car in reverse, check their messages, and then back out…even though there are 1306 open parking spaces on the upper levels, and a line of six cars behind them waiting just to get inside.

If the other driver is actually ready to back out, then yeah, it’s nice to pause and let them out. But if they’re not even inside the car, or if they haven’t even started it? The only thing you’re accomplishing by waiting for this space is annoying the people behind you.

Though I suppose for some people, that’s reason enough.