It took an hour and four minutes, but I managed to book a hotel for Comic-Con International this morning. (Yes, it’s not until July. And I still want to call it San Diego Comic Con.) Last year I was unable to get through online or by phone, but had no problems faxing the reservation request.
Reservations went on sale at 9:00 AM. I hit the website, started calling, and started faxing.
Phone: I couldn’t get through for the entire ~50 minutes of redialing. Just “no answer” over and over again.
Fax: Busy signal, over and over again. Occasionally the circuit would connect, and it would start making fax tones, but it never actually completed the handshake.
Web: The convention website loaded, very slowly, just enough to get me the link to the Travel Planners site. I could get that first page to load—again, very slowly—and occasionally I could get into the second page, where I selected the check-in and check-out dates and preferred hotel. From that point on, it was timeouts, and a bogus error page about how either I had been inactive for 12 minutes or my browser was not accepting cookies (neither of which was true), and I should hit refresh to start over.
Around 9:50 I finally managed to get to the hotel availability page.* My first choice wasn’t available, so I went back and selected All Hotels (which I should have done in the first place). My second choice wasn’t available either. In fact, there were only about three hotels in the downtown area that had rooms left for the full length of the convention.** Continue reading